Job Description:         
Improve the Company's business performance by providing technical expertise and support in installing, testing, tuning, upgrading and maintaining the Company's computing and communications systems to ensure quality IT/IS service. Individual will focus primarily on leading, managing and developing internal competencies in SAP Basis.

Essential Job Duties & Responsibilities:

• Administering the computing and communications environments of the Company by planning, installing, testing, tuning, upgrading, maintaining and securing the Company's computing and communications platforms
• Ensuring that appropriate capacity and services are in place to meet business operational needs
• Maintaining the operating environment supporting business critical systems
• Ensuring that systems are secure and operate smoothly
• Ensuring that disaster recovery facilities are in place
• Documenting the architecture and operating processes of the computing and communications environments of the Company
• Acting as department “lead” in respect of SAP Basis issues, ensuring that co-workers utilize the technology efficiently and are updated on product specifics, updates and improvements
• Ensuring that systems are designed and installed in a manner consistent with technical strategy and operational and other constraints
• Managing relationships with vendors and service providers in support of service delivery
• Reporting upon the performance of the computing and communications environments of the Company
• Defining appropriate computing and communication solutions to IS/IT delivery challenges
• Providing specialized expertise, carrying out duties relating to, and offering practical assistance in the use of systems to store and process data in support of the delivery of quality IT/IS services. This may include work at any stage of the systems life cycle
• Handling exception situations
• Other duties as required

Job Knowledge, Skills and Abilities:

• Strong experience and knowledge of:
• SAP ECC, Netweaver, ABAP, XI, Solution Manager and Business Objects
• Transport Management
• Monitoring – batch jobs and general system health
• Underlying technical components (DB2, AIX, Windows)
• SAP Security and authorization models and role based security
• LDAP and Active Directory
• LAN technologies (active hardware, IP, cabling systems)
• IP protocol suite (TCP / UDP / ICMP / DHCP / DNS / FTP)
• Client / Server technologies
• File & Print Server environments
• Managing outsourced service partners
• Ability to analyze complex systems and technology situations and deliver practical solutions
• High level of interpersonal skills; ability to influence and motivate colleagues
• Sound administrative skills and an appreciation of financial controls
• Solid organizational and multitasking skills
• Strong written and verbal communication skills
• Strong team work skills
• Strong customer service skills
• Ability to move equipment weighing up to 25 lbs

Additional Skills (Preferred):

Experience with:

• Service delivery methodologies
• Project management methodologies

Required Education or Experience:

• A minimum of eight years progressive experience within an organization delivering IT/IS service to 500+ users, including at least five years in a systems administration role
• Substantive experience with technology infrastructure development and management
• Bachelor's degree preferred, but not required; work experience may be exchanged for degree at 2 years experience for 1 year of undergraduate training

IMC is an equal opportunity employer.

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